There are many times when we interact with a company and every thing goes as expected. You make your selection, money changes hands, you take your commodity or experience, and then move on. Those experiences seldom stick in your head unless one of two things happen, the experience is supremely extraordinary or things go terribly awry. Think about it, how many times have you told a story about that restaurant that screwed up your steak 3 times versus all the average acceptable meals you’ve had where you didn’t utter a peep about it? Or the opposite, how many times have you told the tale of that super salesperson that remembered your name, and your kid’s name when you went back the store a second time. Occasionally though, there’s a third circumstance that occurs which trumps both of these. When something goes terribly wrong that was out of everyone’s control and the company goes above and beyond their scope not only to fix it, but to delight you. This is the tale of such a company in a place notorious for scamming foreigners and taking advantage of tourists. This is a tale of delight. This is the tale of Great Wide Open adventure travel in India.
